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Our dedicated team is here to help you find the perfect payment solution
for your business. Reach out to us through any of these channels:

Frequently Asked Questions

From setup to support to saving money, we answer the top questions
merchants ask before switching to SwipeConnect.

What makes SwipeConnect different from my current provider?

We are not just a payment processor. We are a business solution provider and a true partner in your growth. From cost savings to advanced tools and support, we help you scale smarter.

How quickly can I get set up with SwipeConnect?

Most merchants are approved and fully set up within 1 to 2 business days. For custom POS orders or high-risk businesses, setup may take 3 to 7 days depending on the system and services selected.

What types of payments can I accept with SwipeConnect?

You can accept all major payment types including credit, debit, EMV chip, contactless (Apple Pay, Google Pay), EBT, ACH transfers, gift cards, mobile wallets, pay-at-the-pump, and AVS. We support payments in store, online, and on the go.

Do you offer custom pricing plans?

Yes. We customize pricing based on your volume, industry, and needs. Whether you prefer flat rate, surcharge, dual pricing, or interchange-plus, we provide side-by-side comparisons so you can make the best decision.

Is there 24/7 customer support?

Yes. Our tech support is available 24/7. Most POS systems we offer also have direct 24/7 support. For systems that do not, our in-house team is available to assist. Admin and billing support is available during business hours.

What hardware do I need to accept payments?

We provide countertop terminals, mobile readers, self-service kiosks, full POS stations, kitchen display systems, and ATM setups. Our team will help you choose the right hardware for your business.

Can I integrate SwipeConnect with my existing software?

Yes. We integrate with major platforms like NCR Aloha, NCR ScanMaster, LOC, NRS, Aldelo, Shopify, WooCommerce, and others. If your provider allows third-party access, we can connect using a VAR sheet.

Will my staff need to be retrained?

Yes, but we make it simple. We offer onboarding through in-person visits or Zoom and tailor training to your business. Our tools are easy to use and designed to streamline operations from day one.

Do your POS systems work offline?

Most of our POS systems support Wi-Fi and offline processing. We also offer built-in or external cellular backups to ensure you never miss a transaction during an outage.

Can I switch from my current provider without disruption?

Yes. We manage the entire transition including programming, installation, and training. Our process ensures a smooth switch with no interruption to your daily operations.

Can SwipeConnect help me compare my current setup and savings potential?

Yes. We offer free consultations and side-by-side comparisons. We will review your current rates, services, and tools and show you exactly how much you can save and gain by working with us.